Whether you're new to CanSpice or already part of the crew, this section covers everything you need to know to order with ease and clarity.

Wholesale Policies

Place Your Order
Website: canadianspiceorganics.ca Orders: wholesale@canadianspiceorganics.ca Call us: 587-407-0087
Wholesale Support Hours
We’re a small team, but a responsive one.
  • Monday to Saturday | 9:00 AM – 6:00 PM MST
  • Closed on Alberta stat holidays
Minimums & Case Sizes
Minimum order.
6 cases or SKUS
Case sizes:
  • Retail Pouches = 6 units
  • Glass Jars = 4 units
  • Bulk Bags = 1 x 1lb (454g)
We believe our products work best for retailers when offered in variety – it creates a more appealing display and helps customers explore new flavors.
Backorders.
If anything is out of stock, we’ll contact you before shipping. You can choose to wait, swap, or skip that item.
Order Changes or Cancellations.
You have 24 hours to make changes before we start packing.
Shipping & Delivery
FREE shipping:
  • $150+ in Calgary & surrounding areas
  • $250+ across Canada
Flat rate:
$15 for smaller orders
Ships from:
Calgary, AB
Delivery time:
1–3 business days
Carriers:
Canpar, Purolator or others depending on who can deliver your package faster.
Local pickup:
Available by request. Email: wholesale@canadianspiceorganics.ca
If your box arrives damaged, snap a few photos and let us know right away. We’ve got your back.
Payment Information
We accept pretty much anything that works for you:
  • E-transfer
  • Credit card (by phone or website)
  • Direct deposit
  • Pre-authorized debit
  • We can securely store your card on file for quick reorders
Invoices are due within 30 days. Need extended terms? Email wholesale@canadianspiceorganics.ca – we’re happy to work with you.
Refunds & Return Policy
We don’t issue direct refunds, but we’ll always do right by our retailers through store credit if needed.
Credit available for:
  • Expired product (see ‘Guaranteed Sale’)
  • Damaged product
  • Incorrect item sent
  • Product recall or verified customer complaints
Let us know within 3 days of receiving your order. Photo documentation helps us speed things up.
No credit for:
  • Incorrectly received products
  • Improper storage after delivery
  • Ordering errors
Retailer Support & Merchandising Materials
We’re here to make your spice shelf not just stocked – but stunning. When you bring Candice into your store, you get more than product. You get full, thoughtful support to help it move. Here’s what we offer to all our retail partners:
Print & Merchandising Materials:
  • Branded price tags and educational handouts
  • Shelf talkers with key benefits & origin stories
  • QR codes for quick access to recipes and usage tips
  • In-store tasting & demonstration support kits
  • Small and large countertop cardboard displays
  • End-cap or aisle display set up (local only)
Need a specific display setup or promo sign? Just let us know – we’re happy to customize what we can.
Visuals & Digital Content:
We maintain a shared Google Drive with:
  • Professional product photography
  • Lifestyle & in-store display imagery
  • Ready-to-use social media content (captions, reels, stories)
You’re welcome to download and use anything in your own newsletters, online shop, or social media.
Co-Promotion & Cross-Marketing:
We love collaborating with retailers. We're always up for:
  • Giveaways or shared promotions
  • Reels or video collabs featuring your store
  • Joint newsletters or web features
  • Social media takeovers or mentions
We’ll feature your store on our Instagram, Facebook, and upcoming wholesale stockist directory on our website.
Events & Customer Appreciation:
Hosting a special day or event? We’re happy to support with:
  • Promotional discounts on buy-in
  • Mini samples or educational cards for giveaways
  • Co-branded signage or displays
  • Social boosts or email spotlights to help drive foot traffic
Let us know what you're planning—we’re in this together. Want to access our retailer resources? Just email info@canadianspiceorganics.ca and we’ll send you the shared drive and print-ready materials.
Samples:
Testing a recipe? Hosting a tasting? Want to let customers try a blend in-store? We’ll gladly send mini-size samples—just email us at info@canadianspiceorganics.ca.
FREE FILL PROGRAM
As part of our commitment to helping independent retailers bring high-quality organic spices to their shelves, Candice Spice Organics offers a Free Fill Starter Kit with no upfront cost.
Offer Includes:
One (1) full case each of our 6 most popular certified organic SKUs, selected for their high sell-through and broad customer appeal:
  1. Organic Ceylon Cinnamon
  2. Organic Garlic Powder
  3. Organic Onion Powder
  4. Organic Red Pepper Flakes
  5. Organic Smoked Paprika
  6. Organic Basil
Retailers may choose their preferred format for each SKU: Glass Jars (4 units per case) or Retail Pouches (6 units per case).
Program Terms:
  • The offer is valid once per retailer location and applies only to first-time Candice stockists.
  • The introductory order can be returned for a free product refund and may be cancelled at anytime, without obligation.
  • Candice reserves the right to evaluate and approve eligibility before fulfilling the Free Fill Starter Kit.
  • The Free Fill Starter Kit cannot be combined with other promotions, such as the volume discount offer.
  • If you require product samples for personal testing, recipe development, or customer tastings (e.g., tea, demos), please email us at wholesale@canadianspiceorganics.ca before placing your order.
Product Refill & Reorder:
  • Following the free fill, all future orders are subject to standard wholesale pricing and shipping terms (see previous pages).
  • There is no obligation to reorder, and the program is designed to support risk-free product testing.
GUARANTEED SALE
We stand behind the quality and freshness of every jar and pouch we sell. That’s why we offer a Guaranteed Sale policy to support your success as a retail partner.
What’s Covered:
  • If any CanSpice product expires, we will replace it or issue a credit toward your next order — no questions asked.
  • This policy applies to all retailers, at all times, even on your first order.
What’s NOT Covered:
  • We do not offer replacements or returns for any reasons outside of expiration as per Guaranteed sale program ( other reasons outlined in Shipping & Returns Policy below)
  • We do not accept product returns due to slow sales after the final wholesale transaction has been completed.
Instead, We Offer Support That Works: (see Company Profile PDF for details).
If something isn’t moving quickly, we’ve got your back with strong marketing tools to help boost sales, including:
  • Mini-size customer samples
  • In-store demo support Free marketing materials (signage, shelf talkers, QR cards)
  • Social media support & collaborations
  • Feature mentions on our website
Our goal is to create a long-term partnership, not just a transaction — and we’re committed to helping your shelves stay fresh, stocked, and supported.
You survived the policies — now let’s talk spices.